One Stop Computer Shop - Warranty Information

To keep our pricing as low as possible, please adhere to the following policy:

1. Any product where the factory packaging seal has been broken is subject to a 10% open box fee.

2. Returns must be made within 14 days of the original purchase.

3. Include all original packing materials, manuals and accessories to avoid additional fees.

4. Software purchases are not returnable unless defective.  Software will be replaced with the exact same title, no exceptions.

5. All close out, clearance or used product sales are final, no returns or refunds.  The warranty listed below does still applies.

6. If you paid by check, a refund will be mailed after your check has cleared and funds are in our possession.

7. Security deposits for computer systems or special order items are non-refundable.

New Computer System Warranty

All new computer systems carry a 1-year parts and labor warranty. The warranty guarantees the computer system will be free of manufacturing defects. If a part within the system fails, we will replace it with the same part or a comparable part if an exact replacement is not available. Software is guaranteed to work in factory configuration only. If there is a software problem, your computer system may be restored to the original factory configuration. One Stop Computer Shop is not responsible for any data storage, retrieval or recovery.

New Component Warranty

All new components, unless otherwise indicated, carry a 6-month exchange warranty from the date of purchase. The warranty provides that the components will be free of manufacturing defects. If a component fails, we will replace it with the same component or a comparable substitute if an exact replacement is not available. CPU’s and hard drives carry a 20-day exchange warranty from date of purchase.  CPU's and hard drives are not returnable once opened unless for warranty issues.

Closeout, Clearance or Used Product Warranty

All closeout, clearance or used products carry a 30-day operational warranty. If a product fails, we will replace with an identical product or give store credit for the purchase amount at our option. No cash refunds will be given.

Notice

All products sold by One Stop Computer Shop are intended for professional installation. Product warranties do not provide labor to install any component or software that was not originally installed by One Stop Computer Shop. Product warranties do not provide labor necessary to diagnose/repair a component or computer system that was not originally installed/built by One Stop Computer Shop. Such labor, if provided by One Stop Computer Shop, will be billable at our standard labor rate. Component warranties do not include a warranty of compatibility. Product warranty replacements do not extend the term of the original product warranty.

The warranty does not apply if:

(a) The product is damaged by accident, improper use, or damaged by negligence of customers.

(b) Attempts have been made to repair or alter the product by anyone other than those appointed by One Stop Computer Shop.

(c) The serial number or ID labels are removed or tampered with.

Under no circumstances shall One Stop Computer Shop be liable for any loss or damage, direct, consequential, or incidental arising out of the inability to utilize the product. One Stop Computer Shop makes no warranty other than the ones set forth herein. Such warranty is in lieu of all other warranties, expressed or implied, including any warranty of merchantability or fitness for a particular purpose, and such constitutes the only warranty made with respect to the goods.

If you have any questions or need clarification on the above policies, please call your Dave at 816-524-9888 or email us here: